FAQ
Are Your Fragrances 100% Original?
Yes. We only sell 100% authentic, original designer and niche fragrances. No fakes. No knock-offs. No imitations. All products are sourced directly from authorized distributors or trusted suppliers.
Do You Offer Refunds?
Yes, we do. Your satisfaction matters to us. We offer refunds on unused, unopened products, check out our Refund Policy page down below
Are Your Fragrances Brand New And Sealed?
Absolutely. All fragrances come in brand-new, factory-sealed packaging, just like you'd get from an official retailer.
Do You Sell Testers Or Decants?
Currently, we focus on selling full-sized, retail-packaged fragrances. We do not sell testers or decants, but we may offer this in future.
Do You Ship Internationally?
Currently, we only ship within South Africa. International shipping will definitely be added soon, follow us on Instagram for updates.
How Long Does Shipping Take?
Estimated Delivery Time:
2–7 business days, depending on your location.
Here’s what that looks like:
Major Cities & Metros
If you're in Gauteng, Cape Town, Durban, or other main urban areas, you can expect delivery within 2–4 business days after dispatch.
We work with reliable couriers who prioritize metro routes, so your order gets to you faster.
Towns, Suburbs & Surrounding Areas
In smaller towns or suburban zones near the big cities, delivery usually takes 3–5 business days. Still quick, but slightly longer than major metros.
Rural & Outlying Areas
If you're based in a rural area or a location that's harder to access, please allow up to 5–7 business days.
Courier networks may take longer to reach remote zones, but we’ll still keep you updated every step of the way.
Can I Sell My Fragrances To You Or Become A Supplier?
We’re always open to partnerships. Email fragrancecouture23@gmail.com with your proposal or catalog.
Can I Track My Order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Do You Run Promotions Or Discounts?
Yes, sign up to our mailing list and follow us on socials to get exclusive drops, discount codes, and launch alerts.
Are You An Authorized Reseller?
While we are not a brand-authorized reseller, we only source from reputable, verified suppliers to ensure quality and authenticity.