FAQ
Are Your Fragrances 100% Authentic?
Yes. We only sell 100% Authentic, Original designer and niche fragrances. No fakes. No knock-offs. No imitations. All products are sourced directly from authorized distributors or trusted suppliers.
Do You Offer Refunds?
Yes, we do. Your satisfaction matters to us. We offer refunds on unused, unopened products, check out our Refund Policy page down below for more information
Are Your Fragrances Brand New And Sealed?
Absolutely. All fragrances come in brand-new, factory-sealed packaging, just like you'd get from an official retailer.
Do You Sell Testers Or Decants?
Currently, we focus on selling full-sized, retail-packaged fragrances. We do not sell testers or decants, but we may offer this in future.
Do You Ship Internationally?
Currently, we only ship within South Africa. International shipping will definitely be added soon, follow us on Instagram for updates.
How Long Does Shipping Take?
Estimated Delivery Time:
2–5 business days, depending on your location.
Courier networks may take longer to reach remote zones, but we’ll still keep you updated every step of the way.
Can I Sell My Fragrances To You Or Become A Supplier?
We’re always open to partnerships. Email fragrancecouture23@gmail.com with your proposal or catalog.
Can I Track My Order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Do You Run Promotions Or Discounts?
Yes, sign up to our mailing list and follow us on socials to get exclusive drops, discount codes, and launch alerts.
How Do You Ensure Product Authenticity?
We’re an independent retailer that sources only from reputable, verified suppliers to ensure every product’s authenticity.